After waking to a broken spring, I called Precision Garage Door hoping they would be able to squeeze me in the same day to get an estimate on the necessary repairs. Not only were they able to come out and provide an estimate, they were able to perform the following services in the same visit: Replaced the spring, replaced the door rollers, and replaced the garage door opener. They performed the work quickly and in a professional manner. I will use Precision again when it is time to upgrade my other garage door and hopefully will have the same technicians perform the work (Chris Koch and Kyle Denton).
A standard double garage door is 7 ft. high by 16 ft. wide. Standard single doors are 7 ft. high by 8 or 9 ft. wide. Because the doors are so large, few home centers and only some garage door stores keep many doors in stock, so expect to order one instead of buying it off the shelf. Garage doors are available in wood, fiberglass and steel. Steel doors, like ours, are light, maintenance-free, affordable, readily available, and have an insulating value as high as R-19.
Tom was right on time, moved efficiently and finished very quickly. Door has never sounded so quiet. Love the new rollers and the door is adjusted perfectly. Being a DYI and the guy who installed the opener I never could get the adjustments right for the range of door movement. He adjusted it perfectly. Also received (upon my request) a quote (word of mouth at this point, due to other projects on our list) for new door, installation, etc. I was VERY happy with the quote. It will speed up our ability to purchase a new door and will go with this company for it. Thanks again for a very pleasant experience.
My one mild complaint is the seemingly excessive safety measures taken when you close the door. The alarm is, well, alarming. And the flashing lights tend to frighten people who aren't expecting them. I've seen Craftsman smart garages that just close like normal. I'd really prefer to not have a small light show announcing my door is closing every time.
Great customer service. I called the 24hr line late in the evening (lighting knocked out our garage door opener) and was told a tech would be out the next day and I would receive a call from the tech with an estimated time of arrival. By the time I was off the phone, I had an email confirmation with the tech's information and appointment information. The next day, as promised, I received a call from Joel, the tech, letting me know what time he would be arriving. Joel was promoted and professional. Another thing that made the service excellent, we didn't have to wait another day to have our opener installed, Joel had the system on his truck.
Now check the springs. There will be just one on a single-car garage, two on a two-car garage. Roll-up doors are operated by torsion springs, controlled by cables on pulleys. Two-car models can be adjusted by pulling the cable further through the plate above the door, then knotting the end to hold the newly established tension. One-car roll-up door springs should only be adjusted by a professional, as there is such a great amount of tension on the one spring that you could be injured when trying to adjust it yourself. Swing-up door springs are hooked on each side of the door into special notches or holes. To adjust the tension on these springs, simply move the spring hooks to the next notch.