Are the tracks themselves properly aligned? Vertical tracks should be perfectly straight and the same height as one another. Horizontal ones should slant down slightly toward the back of the garage. To set them in proper alignment: loosen - don't remove - bolts and screws for each mounting bracket. Tap the tracks back into proper position. Re-tighten the bolts and screws. Once you've got the tracks aligned properly, take the time to get rid of whatever hardened grease or dirt has built up inside them or on the rollers with a concentrated household cleaner. Be sure to wipe both rollers and tracks dry after cleaning.
My garage door broke on a Saturday night as I was getting ready to leave for a holiday party. Kelvin was here within 30 minutes. He reviewed everything with me that was happening with my door. He gave me the estimates of what was immediately needed to be done in order for my door to raise and then what I will need to have done very soon. I could see all the problems he pointed out to me and I decided to have everything done. He completed everything that night. I was very satisfied with Kelvin’s professionalism and the work he did. Thank you again.
Technician gave me a window of 1-4pm, I called at 330 to see if he was on his way. He told me he would be there at 4pm, reason being was because of the amount of work orders he had that day. He was also by himself, had no helper. I was very satisfied that he was able to repair my garage door. He was very professional considering he showed up on a Friday afternoon on a 100 degree day. Thanks again
The Door sensor: This sensor communicates with the smart hub using Bluetooth to indicate door operation and open/ closed condition. During installation it is paired to the smart hub which is best performed with the unit attached to a closed door between 3’ and 10’ from the smart hub. By design, Bluetooth distance is limited to 33’ but don’t count on consistent operation at this extreme end of the range. Consider this distance during installation and future operation.
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