Roberto was very courteous and explained the details of what he was doing. He also pointed out a repair I might consider having done (replacement of the bottom panel of my door) and asked the office to follow up with me on this. Someone did follow up with me and since replacement of the bottom panel is not an option and I would have to replace the door, I decided that I can wait.
This is the first time using precision to fix my garage door. From the call to schedule an appointment to the work that was done, all went smoothly. They got a technician out the same day and within a few hours. My garage door got damaged pretty bad and I thought I was going to have to replace the whole door or that they would try and sell me on buying one, but Jimmy the technician, which by the way a very personable and knowledgeable guy, took the time to explain and show me what needed to be replaced (drums, cables and springs) and why without trying to sell me on anything I didn't need. He also took the time to show me how to do proper maintenance on the door so that it last longer. Once he finished he noticed that the belt on my garage door opener was about to break and pointed it out to me, which I'm happy he did. That could have been a costly expense if not caught early. I like that he didn't mind me watching and asking questions the whole time he was here or tried to sell me on anything I didn't need. He took his time and made sure the door was working properly, which my husband and I feel it works better now then it ever had before. It opens and closes more smoothly and quietly. Jimmy also left everything clean and finished in a timely matter. I highly recommend this company and Jimmy!
Instead, try other methods that might break the frozen connection between the door and the floor. For example, you can use a heat gun or hair dryer to melt the ice and free the door. Standard de-icing products can also work. And if you are careful not to damage the door or the seal on the bottom of the door, you can use a flat shovel or similar tool to chip away at the ice.
Home Depot local Service Providers are background checked, insured, licensed and/or registered. License or registration numbers held by or on behalf of Home Depot U.S.A., Inc. are available at homedepot.com/licensenumbers or at the Special Services Desk in The Home Depot store. State specific licensing information includes: AL 51289, 1924; AK 25084; AZ ROC252435, ROC092581; AR 228160518; CA 602331; CT HIC.533772; DC 420214000109, 410517000372; FL CRC046858, CGC1514813; GA RBCO005730, GCCO005540; HI CT-22120; ID RCE-19683; IA C091302; LA 43960, 557308, 883162; MD 85434, 42144; MA 112785, CS-107774; MI 2101089942, 2102119069; MN BC147263; MS 22222-MC; MT 37730; NE 26085; NV 38686; NJ 13VH09277500; NM 86302; NC 31521; ND 29073; OR 95843; The Home Depot U.S.A., Inc. is a Registered General Contractor in Rhode Island and its Registration Number is 9480; SC GLG110120; TN 47781; UT 286936-5501; VA 2705-068841; WA HOMED088RH; WV WV036104; WI 1046796.
Containment cables. When old extension springs break, the springs and cables become heavy whips that damage cars and even injure people. To solve the whipping problem, manufacturers now offer containment cables that run through the center of side-mounted extension springs. If you have extension springs and don’t plan to replace your door, make sure the springs have these containment cables, or have a professional install them.